Strategic Plan for ExcelHealth Home Care Solutions
(2023-2028)

Mission Statement:

"ExcelHealth Home Care Solutions is committed to delivering compassionate, personalized, high-quality care that enhances our clients' health, independence, and dignity."

​

Vision Statement:

"ExcelHealth Home Care Solutions aims to rank among Canada’s top 5 providers, offering innovative, patient-centered care with accreditation and Health Ontario partnership within five years."Strategic Goals (2023-2028)

​

1. Achieve Accreditation (By 2026):

   • Objective: Obtain accreditation from a recognized home care accreditation body within two years to ensure that our services meet the highest standards of care.

   • Action Steps:

     • Conduct a gap analysis to understand current compliance levels with accreditation standards.

     • Develop and implement a comprehensive action plan to address any identified deficiencies.

     • Engage in ongoing staff training and policy development to align with accreditation requirements.

     • Establish a dedicated accreditation team to monitor progress and ensure that timelines are met.

2. Partnership with Health Ontario (By 2025):

   • Objective: Establish a formal partnership with Health Ontario to strengthen our position in the healthcare ecosystem and enhance service delivery.

   • Action Steps:

     • Build relationships with key stakeholders in Health Ontario through networking, events, and collaboration.

     • Demonstrate our commitment to quality and innovative home care solutions by sharing performance data and success stories.

     • Align our service offerings with Health Ontario’s strategic goals and initiatives for healthcare delivery.

3. Quality Improvement:

   • Objective: Continuously improve the quality of care to enhance patient outcomes and satisfaction.

   • Action Steps:

     • Implement a quality improvement (QI) framework focused on measurable outcomes in patient care.

     • Establish a feedback loop where client and family input directly informs improvements.

     • Regularly assess care plans and processes to ensure the highest standards are maintained.

     • Benchmark performance against industry standards and adopt best practices.

4. Infection Prevention and Control (IPAC):

   • Objective: Strengthen infection prevention and control practices to safeguard the health of clients and staff.

   • Action Steps:

     • Review and update IPAC policies and procedures in alignment with the latest public health guidelines.

     • Provide ongoing IPAC training for staff to ensure compliance and proficiency in infection control measures.

     • Perform regular audits of IPAC practices and make necessary improvements based on findings.

     • Introduce digital tracking systems to monitor infection rates and interventions in real-time.

5. Patient Satisfaction:

   • Objective: Achieve a 95% or higher satisfaction rate among patients and their families by focusing on personalized care and communication.

   • Action Steps:

     • Implement regular patient satisfaction surveys and use the data to make immediate improvements.

     • Develop a patient-centered care model, emphasizing responsiveness, respect, and individual preferences.

     • Provide staff with training on communication, empathy, and cultural competence to enhance patient interactions.

     • Offer a clear and accessible process for handling and resolving complaints promptly.

6. Incident Reduction (Below National and Ontario Averages):

   • Objective: Reduce incidents such as falls, medication errors, and other adverse events to levels below the average in Canada and Ontario over the next five years.

   • Action Steps:

     • Implement a robust incident reporting and management system to identify risk areas.

     • Conduct root cause analyses for incidents and develop prevention strategies based on findings.

     • Regularly train staff on risk management protocols and the latest patient safety techniques.

     • Foster a culture of transparency and learning, where staff feel empowered to report and address safety concerns.

     • Benchmark incident rates against provincial and national averages and continuously monitor progress.

7. Be Among the Top 5 Home Care Organizations (By 2028):

   • Objective: Position ExcelHealth Home Care Solutions as one of the top 5 home care organizations in the region by focusing on service excellence and innovation.

   • Action Steps:

     • Invest in the latest home care technologies to enhance patient care, such as remote monitoring and digital care coordination.

     • Build a strong brand presence through targeted marketing, client testimonials, and community outreach.

     • Develop strategic partnerships with hospitals, clinics, and other healthcare providers to expand service offerings.

     • Continuously recruit and retain top talent, ensuring that our workforce is skilled, compassionate, and aligned with our mission.

Monitoring and Evaluation

• Quarterly Reviews: Regularly review progress toward goals with key performance indicators (KPIs) to ensure alignment with the strategic plan.

• Annual Audits: Conduct annual internal audits to assess quality, patient satisfaction, and compliance with accreditation and IPAC standards.

• Staff and Client Feedback: Utilize feedback from staff and clients to adjust strategies as needed to ensure continuous improvement and success.